View cart

Refund Policy

Last updated: May 24, 2022

Thank you for shopping at Zamzam Games.

If, for any reason, you are not satisfied with your purchase, please review our policy on refunds and returns below.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Cancellation policy

You can cancel within 24 hours of placing your order.

Note: 10% charge will be applied on orders and pre-orders paid online & canceled after more than 24 hours from order submission.

Return policy

The deadline for making a return is 7 days from the date of purchase.

You can initiate return by mentioning your order id or number through any of the below:

Our agent will collect goods and if the goods are found to be in acceptable conditions the refund will be made back to the payment method used when placing the order. Please allow a minimum of 21 days for the refund to be completed.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the return conditions at our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale and promotion cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: